STORE POLICY

CUSTOMER CARE

At Rossy Extension, customer care is a priority. We are committed to providing clear communication, professional support, and a positive experience from the moment you contact us through the completion of your purchase.

Our customer care team is available to assist you with product questions, order inquiries, and general support before and after your purchase. We strive to respond to all inquiries within 24 to 48 business hours during regular business days, Monday through Friday.

We encourage all customers to reach out before placing an order if they need guidance with color selection, length, texture, or installation methods. Our goal is to help you make informed decisions and feel confident in your purchase.

For order related concerns such as shipping issues, damaged items, or incorrect products, please contact us within the timeframes outlined in our Shipping, Returns, and Exchange Policies. Be sure to include your order number and any relevant details so we can assist you efficiently.

Rossy Extension maintains a respectful and professional communication standard. We reserve the right to refuse service to anyone who uses abusive language, harassment, or inappropriate behavior toward our team.

By shopping with Rossy Extension, you agree to this Customer Care Policy and our commitment to providing reliable, honest, and attentive service.

PRIVACY & SAFETY

At Rossy Extension, your privacy and safety are important to us. We are committed to protecting your personal information and ensuring a secure shopping experience.

When you place an order or contact us, we collect only the information necessary to process your purchase and provide customer support. This may include your name, email address, phone number, shipping address, and payment details. Payment information is processed securely through trusted third party payment providers, and we do not store or have direct access to your full payment data.

All personal information is kept confidential and used solely for order fulfillment, communication, and service improvement. We do not sell, rent, or share your personal information with third parties, except when required to complete your order or comply with legal obligations.

Our website uses security measures and encryption technology to protect your data from unauthorized access. While no system can guarantee absolute security, we take reasonable steps to safeguard your information and maintain a secure platform.

By using our website and services, you consent to this Privacy and Safety Policy. If you have any questions or concerns regarding your personal information, please contact us directly. Rossy Extension is committed to maintaining your trust and protecting your privacy.