SHIPPING & RETURNS
SHIPPING POLICY
We process all orders within 1 to 3 business days after payment confirmation. Orders are shipped Monday through Friday, excluding holidays. Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping times vary based on your location and the shipping method selected at checkout. Standard delivery within the United States typically takes 3 to 7 business days after shipment. Expedited shipping options may be available and are calculated at checkout.
Rossy Extension is not responsible for delays caused by carriers, weather conditions, customs, or incorrect shipping information provided by the customer. Please ensure your address is accurate before completing your purchase.
RETURNS & EXCHANGE POLICY
Due to the nature of hair extension products and for hygiene reasons, all sales are final. We do not accept returns, exchanges, or refunds once the product has been shipped.
If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery. Please include your order number and clear photos of the issue so we can review your case. Approved claims will be resolved with a replacement or store credit at our discretion.
Items that have been opened, used, altered, installed, or tampered with are not eligible for any type of return or replacement.
Final Notes
By placing an order with Rossy Extension, you agree to this Shipping and Returns Policy. If you have any questions before purchasing, we strongly encourage you to contact us so we can help you choose the right product with confidence.